Employee and Contractor Behaviour

We understand that maintenance & engineering work impacts on the people who live & work near the railway – particularly people who live near access points. This is why we require our employees & contractors to respect the privacy, sensitivity & property of residents.

What we expect of our employees & contractors

Network Rail expects its employees & contractors to behave properly while carrying out engineering & maintenance work. This means that we expect them to:

• Deal with members of the public in a polite & courteous manner
• Keep noise to a minimum
• Avoid shouting & swearing – these will not be tolerated
• Park vehicles in proper parking areas only so that public right of ways and residential & business properties are not blocked in any way
• Switch off vehicle engines when vehicles are parked
• Keep the volume of the radios in their vehicles down to a minimum
• Bag up & remove all litter, scrap & other debris from the site for proper disposal at the end of a shift.

Night-time work

We take special care when positioning lighting & generators on-site - particularly during night-time working.

We ask our employees & contractors to avoid shining lights on nearby homes and place generators as far away from houses as possible.

Most of our maintenance & engineering work on the tracks has to be done at nights & week-ends so that we can keep the trains running. In fact, we are required by law to undertake engineering work when the railway line is closed to rail traffic.

More information

You can find more information about engineering work, noise and major projects on this website.

What to do if you have a problem caused by the railway or have more questions

If you have a problem caused by employee & contractor behaviour or any other part of the railway or if you simply want more information, please contact the National Helpline on 08457 11 41 41.